Other data recovery companies charge $1 per GB, which means a 3TB drive would cost $3000. A successfully recovered 3TB drive with us is just $400. If you have an encrypted hard drive there is an extra $100 fee if we can recover your data.

If you use the normal Windows delete function, the "deleted" file is sent to the Recycle Bin until the space it uses is required by other files. ... However, the file could be recovered days or even weeks later with third-party data recovery software

Generally, firmware updates are provided only when a firmware update is required to resolve a specific issue. If your hard drive is working normally, there is no need to upgrade the firmware.